When Derek Oldham and Dan Wachtler founded IPSA Security Services in 2010, they had a clear vision: create a security company that truly understands each property’s unique needs rather than applying generic, one-size-fits-all solutions. Today, as we serve properties across Phoenix and Austin, that foundational principle guides every partnership we form.
But here’s the question we hear most often from facility managers and property owners: “How do you know if a property is right for IPSA’s services?” The answer lies in understanding not just what we do, but how we approach each potential partnership with genuine curiosity about your specific challenges and community dynamics in order to find a perfect property match for our unarmed security solutions.
The IPSA Property Assessment Framework
Over the years, we’ve developed a comprehensive approach to evaluating whether a property is an ideal match for our community-focused security solutions. It’s not about size, industry, or budget alone—it’s about identifying properties where our unique strengths can deliver the most meaningful impact.
Community Integration Potential
The first criterion we consider is how deeply we can integrate into your property’s community fabric. Properties that benefit most from IPSA services are those where security officers can become genuine community members rather than distant observers.
Take our work with residential communities, such as Orpheum Lofts, for example. It was noted how our officers don’t just patrol—they become familiar faces who residents recognize and trust. This integration creates a security presence that enhances rather than disrupts the community atmosphere.
We excel with properties where:
- Residents, tenants, or visitors value personal relationships with security staff
- The environment benefits from consistent, familiar faces rather than rotating personnel
- Security needs extend beyond basic patrol to include community engagement
Customization Requirements
Our “one size fits one” philosophy shines brightest with properties that have specific, unique challenges that generic security programs can’t address effectively.
Consider the difference between a bustling technology campus and a serene, assisted living facility. Both need security, but their requirements are vastly different. The tech campus might prioritize intellectual property protection and visitor management during collaborative events, while the assisted living facility focuses on resident safety, wandering prevention, and emergency medical response coordination.
We particularly excel with properties that need:
- Specialized training for industry-specific challenges
- Custom protocols that standard security companies can’t provide
- Flexible service adaptation as property needs evolve
- Integration with existing facility management systems
Technology Integration Opportunities
Our proprietary reporting technology transforms how properties manage security operations, but it delivers the most value where communication and transparency are priorities.
Properties ideal for IPSA services often struggle with:
- Lack of real-time visibility into security activities
- Communication gaps between security, management, and stakeholders
- Difficulty tracking and documenting security-related incidents
- Need for data-driven security program improvements
Our reporting app has revolutionized operations for clients like Orpheum Lofts, where authorized personnel can instantly access activity reports, coordinate with stake holders, and ensure everyone stays informed about property security status.
Property Challenges Where IPSA Excels
Understanding where we outperform competitors helps identify properties that benefit most from our approach. Our community-rooted model delivers superior results in several key areas:
Officer Retention and Consistency
Large national security companies often struggle with high turnover rates, leading to constantly changing faces and loss of property-specific knowledge. IPSA’s emphasis on officer development and local community connection results in significantly higher retention rates.
This consistency proves invaluable for properties where:
- Relationship building enhances security effectiveness
- Officers need deep familiarity with property layouts and protocols
- Residents or tenants prefer recognizing security personnel
- Custom procedures require extensive training investments
Rapid Response and Adaptability
When protocols change or emergencies arise, our local decision-making structure allows for immediate adjustments. While national companies may require weeks to implement policy changes through corporate hierarchies, IPSA can adapt within days or hours.
This agility particularly benefits:
- Properties with evolving security needs
- Facilities requiring quick protocol adjustments
- Organizations facing regulatory changes
- Properties managing special events or temporary situations
Local Market Knowledge
Our officers come from the communities we serve, bringing invaluable local knowledge that national companies can’t replicate. This familiarity with neighborhood dynamics, local law enforcement relationships, and community resources enhances security effectiveness.
Properties leveraging this advantage include:
- Facilities in specific neighborhood contexts
- Properties requiring coordination with local services
- Organizations benefiting from community connections
- Facilities where local knowledge prevents security incidents
The Community Integration Factor
Perhaps our most distinctive strength is how we integrate security services into existing community dynamics rather than imposing external security cultures.
Cultural Alignment
We carefully assess whether our approach aligns with each property’s existing culture. Properties where IPSA thrives typically value:
- Collaborative problem-solving over rigid enforcement
- Relationship-building over transaction-based interactions
- Continuous improvement over static procedures
- Community enhancement over simple security coverage
Stakeholder Engagement
Our most successful partnerships involve properties where multiple stakeholders—residents, employees, visitors, management—benefit from enhanced security communication and transparency.
The integration of our reporting technology creates visibility that helps property managers demonstrate security value to boards, residents, or corporate leadership while ensuring all stakeholders stay informed about security activities.
Long-Term Partnership Mindset
We excel with properties seeking genuine partnerships rather than simple vendor relationships. This includes organizations willing to:
- Collaborate on security program development
- Provide feedback for continuous improvement
- Invest in officer training and integration
- Share in security program evolution
Making the Determination
When evaluating whether a property is ideal for IPSA services, we consider all these factors together rather than checking boxes individually. The best partnerships emerge where our strengths align with property needs and values.
Properties that consistently achieve outstanding results with IPSA typically share several characteristics:
- Value consistent, relationship-based security presence
- Require specialized solutions beyond standard security offerings
- Appreciate technology-enhanced communication and reporting
- Seek partners rather than vendors
- Benefit from local market knowledge and community connections
Your Property’s Potential
As you consider security solutions for your property, reflect on what matters most: Are you seeking the lowest cost, the biggest company, or the right partner who understands your unique challenges?
Our approach works best when property decision-makers value the same principles we do—community integration, customized solutions, transparent communication, and genuine partnership.
Ready to explore whether your property could benefit from IPSA’s community-rooted security approach? We’d love to learn about your specific challenges and discuss how our customized solutions might address them. Contact us at info@ipsasecurityservices.com or call (602) 889-1626 to schedule a consultation.
About the IPSA Education Series: These articles provide facility managers, property owners, and decision-makers with practical insights into modern security solutions. Each piece draws from our experience serving diverse properties across Phoenix, Arizona and Austin, Texas; helping you make informed decisions about your security needs.
Follow IPSA Security Services on LinkedIn to learn more about our team, partners and possibilities.